Live screens across new-customer sign-up, existing-customer registration, moving house and Fern chat, plus the supplied logged-in My Account audit.
Read each row left to right. Branches and unobserved steps are labelled.
Shared entry → new-customer choices. Callback and rate comparison are optional branches.
Electricity, gas and broadband share the homepage. JOIN NOW is the main hero action; My Account and Current Customer provide returning-customer entry.
The captured state also shows the Contact menu. Multiple join links lead to different campaign URLs.
pulseenergy.co.nz/A promotional pop-up asks for name, phone, email and service interest. A close control returns the visitor to browsing.
Observed automatically during this visit. Submission and the resulting callback were not tested.
pulseenergy.co.nz/Two choices: Join or Compare rates. Join opens the $180 offer on the separate sign-up domain in a new tab.
This is the entry followed for the new residential electricity journey below.
pulseenergy.co.nz/The page requests contact details, comments and an optional recent power bill. The customer-care team provides the comparison later.
Full page available on click. The artboard displays the form section. CAPTCHA and Submit are visible; no request was sent.
pulseenergy.co.nz/customer-hub/your-freedom-plan/our-rates/From A03 → enter an address or ICP → confirm property and usage. Address lookup was completed with the user-provided property.
The $180 first-bill offer is limited to new residential electricity customers. Address entry starts the online journey.
The page links terms, eligibility and early-termination fees and introduces service bundling below the hero.
signup.pulseenergy.co.nz/families?promo=180OFFSelecting “Enter your ICP manually” reveals an ICP field and GET A PRICE. Address entry remains an alternative.
ICP is not explained beside this control. The address route was used for the following screens.
signup.pulseenergy.co.nz/families?promo=180OFFThe user-provided 38 Tokai Place address returns an autocomplete result. Selecting it loads the property-specific sign-up form.
The result shows “Auckland, Auckland 602”; the following summary resolves the suburb as Glen Eden.
signup.pulseenergy.co.nz/families?promo=180OFFThe property summary supplies address, ICP, Standard User and promo code 180OFF. Holiday-home and user-type switches precede contact fields.
The visible four-step navigation is Find My Price → Choose Your Plan → Build Your Plan → Your Details. The page asks customers to have identity documents and moving dates ready.
signup.pulseenergy.co.nz/families?promo=180OFFContinuation of B08. Required-field validation was checked with empty contact fields; no contact details were submitted.
FIND MY PRICE with empty fields shows individual errors for first name, mobile number and email. The customer cannot advance to prices with these fields empty.
The page states that Pulse may contact customers who do not complete sign-up. This is an early contact-data requirement before plan comparison.
signup.pulseenergy.co.nz/families?promo=180OFFThe navigation names Choose Your Plan, Build Your Plan and Your Details. Their screens and interactions have not been opened.
Plan prices, plan choices, identity entry, review and completion remain unverified. A valid address alone is insufficient to proceed.
Next input neededAuthorized first name, mobile number and email. Pulse states it may follow up if sign-up is not completed.
From the homepage → My Account → log in. Registration and password recovery branch from the login screen.
The menu exposes My Account, account balance, support, moving, LPG refill, direct debit, payment options and other help.
The larger menu mixes account tasks with support information. The homepage Pay Bill link also points to the portal.
pulseenergy.co.nz/Email and password, Show Password, recovery and registration links. The portal describes bills, balances, payments, services and usage.
Help is prominent. The small dashboard pictured here is a marketing image; the logged-in UAT dashboard from the supplied prior audit appears in C2; production access was not inspected.
portal.pulseenergy.co.nz/Existing customers register online access using an email address and Pulse account number. Register is disabled while fields are empty.
This creates access to an existing energy account. Activation, email verification and successful registration were not tested.
portal.pulseenergy.co.nz/registerThe recovery screen asks for an email address and offers a route back to sign-in. Recover Password is disabled while empty.
No recovery email was requested. The email, reset-link and password-change experience remains unobserved.
portal.pulseenergy.co.nz/password-resetSupplied audit · UAT · 8 August 2026 · four desktop captures, 31 findings. These are sibling account pages; transitions were not tested.
The dashboard brings balance, payment actions and service usage together. The audit flags Pay Now beside a zero balance, competing financial figures, and shared header/navigation problems.
Findings 1–10 below retain the source numbering. Imported UAT screenshot; the logged-in production state has not been rechecked.
Billing history combines statements, payment details and SmoothPay information. The audit flags missing payment status and billing periods, a long ungrouped list, repeated download buttons and an email route to SmoothPay.
Findings 11–19. Preview shows the upper page; click to inspect the complete 31-statement capture. Filters, downloads and payment actions were not tested in this run.
Daily/monthly controls and a year filter sit above a kWh chart. The audit flags absent cost context, unexplained blank months and an unclear Compare action.
Findings 20–25. Chart interaction, keyboard support, text alternatives and export availability require live verification; static captures cannot establish their absence.
The page combines usage totals, plan information and a monthly chart. The audit flags zero usage without a clear freshness explanation, missing-data ambiguity, inconsistent units and small plan text.
Findings 26–31. Figures and plan prices belong to the captured UAT account on 8 August; they are not a current offer or a verified service status.
A separate public form reached from Current Customer → Moving House. Read left to right as the page scrolls.
Customers enter their account number, contact details, current address, optional promo code and final meter reading, then their move-out date.
Urgent sign-up or reconnection is directed to the phone. The page says existing direct debit continues for the new property.
pulseenergy.co.nz/customer-hub/your-account/moving-house/moving-house-current-customer/New address, move-in date and meter location lead into medical-dependency, usage type, gas, access, power status and broadband questions.
Several No answers and Standard usage are preselected in the empty form. Dates initially show the capture date.
pulseenergy.co.nz/customer-hub/your-account/moving-house/moving-house-current-customer/The final section includes terms acceptance, a link to the terms, CAPTCHA and Submit. This is still the same public form.
No details were entered, terms accepted or move requested. Validation, confirmation and follow-up were not tested.
pulseenergy.co.nz/customer-hub/your-account/moving-house/moving-house-current-customer/Shared website assistance → welcome → topic menu → free-text question. Captured on the live desktop homepage.
A fixed bottom-right “Need Help? Chat with Fern” launcher introduces the assistant with a character portrait. Opening it keeps the website visible behind a right-side panel.
The promotional callback pop-up also appeared during this visit. Minimizing and reopening Fern preserved this session’s conversation.
pulseenergy.co.nz/The first panel says Welcome and “We’re here to help.” The customer must select Message us to enter the conversation.
This is an extra entry screen before the topic menu. The panel can be minimized without leaving the current web page.
pulseenergy.co.nz/Fern introduces itself as a virtual assistant, presents Utilities Disputes and Billy information, then offers billing, electricity, gas, broadband and Help/Other topics.
Users can select a topic or type a message. The conversation scrolls inside the panel; the screenshot shows the final menu. An attachment control is also visible.
pulseenergy.co.nz/For “How do I join Pulse Energy?”, Fern asks the user to type a number: Joining Pulse Energy, Offer to join Pulse Energy, or None of these.
The clarification choices appear as text in a message rather than the topic buttons used by the main menu. The test continued by entering 1.
pulseenergy.co.nz/From E20 → sign-up link → feedback; then return to the topic menu → Billing and payments → Account balance.
After selecting Joining Pulse Energy, Fern links to signup.pulseenergy.co.nz and asks whether the answer helped, with Yes and No buttons.
This answer routes the visitor into the separate sign-up flow shown in journey B. No address, quote or enrolment is handled within this observed chat answer.
pulseenergy.co.nz/Although the menu says Home works at any time, typing Home at the Yes/No prompt is rejected. Fern repeats that the user must answer Yes or No.
After selecting Yes, typing Home successfully returned to the topics. This limitation was observed at the answer-feedback step; it is not a claim about every chat state.
pulseenergy.co.nz/The billing branch offers overdue accounts, payment options, account balance, refunds, updating details, My Account and other billing queries.
The customer can choose a specific task without first supplying an account number. The account-balance option was selected for this walkthrough.
pulseenergy.co.nz/Fern directs the customer to My Account to view their balance and says payments can take up to 48 hours to appear. It then offers Previous menu, Home, Speak to our team and Provide feedback.
The screenshot shows the end of the response and all follow-up buttons. No account data was requested in this branch. Live-agent transfer, attachments and feedback submission were not tested.
pulseenergy.co.nz/